Help Center
Get Started
How do I sign-up?
You can sign up for UneekDose online by filling out the form here, or by calling (317) 293-1700.
How long does it take to sign-up?
Signing up takes about 5-10 minutes. You’ll only need a list of your current medications, where you fill them and your insurance information. It’s helpful to have this information on hand prior to signing up.
What do I need to sign-up for UneekDose?
You’ll need:
— a list of your current medications
— what pharmacy you most recently filled them
— your insurance information
— a payment method
You’ll also have an opportunity to tell us about your prescribers, conditions that you’re managing, and any allergies that you have.
Do I need to get all new prescriptions before I sign-up?
No. When you sign up for an account we’ll ask for some identifying information and the location of your current pharmacy. Once you confirm that you’d like to transfer your prescriptions, we will call your old pharmacy and make the switch. If any of your prescriptions have no refills remaining, we will contact your prescriber(s) for a new prescription. Information retrieved from your former pharmacy includes: medication name, strength, directions for use, quantity, original refills, refills remaining, prescriber, first fill date, last fill date. This allows us to know when you will run out of your current medications and allows us to find an ideal start date for your medications.
Can I sign someone else up?
You can sign up the person you’re caring for via the normal sign-up page here or by calling the pharmacy at (317) 293-1700. Feel free to give us a call and introduce yourself - we’d like to get to know you, too.
How do I fill my prescriptions with UneekDose?
Once you sign up, we’ll handle the rest. We’ll make sure your insurance is compatible before transferring your prescriptions to our pharmacy. Our pharmacists will contact your current pharmacy directly and will transfer your prescriptions to Pharmaneek. Going forward, we’ll proactively manage your refills, schedule new prescriptions to your UneekDose, and work directly with your insurance.
How long does it take to receive my first shipment after I sign-up?
This varies depending on how many medications you have and if there are any refills or prior authorizations needed from your prescribers. It can take up to a month to receive your first shipment from UneekDose, but we can send interim supplies of medication so you never run out.
Refills
What do I have to do to make sure my refills are in place on time?
As part of our service, we’ll contact your prescriber about a month before your last refill to get your new prescription in place.
How do you contact my doctor for refills?
To requests refills, we’ll call or fax your prescribers based on your current prescription.
How do you handle prior authorizations?
If a prescription needs a prior authorization, we work with your doctor and insurance company to make sure it goes through. In the event that your prescriber requires additional action on your behalf (such as an office visit or consultation), we will make that step as easy as possible by communicating clearly and consistently with you.
How do you make sure I get my refills on time?
About a month before your medication runs out of refills, we reach out to your prescribers to get your new prescription. If we have any issues with contacting your health providers, we will contact you by e-mail for assistance. You can always call us to speak to a pharmacist directly at 317-293-1700 for any account updates. We’re happy to help.
What happens if I have prescriptions with different doctors?
We’re happy to work with all of your doctors and prescribers related to refills, questions, or concerns.
Billing & Insurance
What insurance plans do you accept?
UneekDose is compatible with most major insurance plans, including most forms of Medicare Part D. To find out specifically if you will be able to fill your prescriptions with UneekDose we recommend contacting your plan provider directly.
How much does UneekDose cost?
There is no charge for UneekDose beyond standard 30-day co-pays. You receive a monthly billing statement that shows the cost of your medications, the amount that was covered by insurance, and the amount to be paid out-of-pocket. There are no shipping, handling, or extra fees associated with switching to UneekDose.
How do you get my insurance information?
When you sign up for an account we’ll ask for some identifying information and the location of your current pharmacy. Once you confirm that you’d like to transfer your prescriptions, we will call your old pharmacy and make the switch. Typically we can also transfer all of your prescription insurance information. If there are any issues we will contact you to work them out before starting your UneekDose subscription.
How much are my co-pays?
In most cases, your co-pay will stay the same as it is at your local retail pharmacy for a 30 day supply. Your co-pays are set by your insurance company and may vary based on where you fill medicines, if you have a deductible, and what kind of medication you’re receiving. Because of these different factors, we recommend that you call your insurance provider directly to get an accurate quote for your set of medications.
What is my long-term commitment?
There is absolutely no long-term commitment at UneekDose. If you are unhappy with the service, or would like to switch for any reason, we will help coordinate with your new pharmacy to transfer your prescriptions and information. We do require you to call-in to cancel, as we want to insure you never miss your medication, but we respect your decisions as a customer and make it easy to move prescriptions whenever you choose.
How can I pay?
It’s easiest to pay by credit card, and we can auto-charge your card every 28 days for your co-pays and any charges for the non-prescription meds you may have ordered. If you cannot pay by credit card, please contact us at (866) 241-6885 to make alternate arrangements.
How does billing work?
We charge your credit card every 28 days for medications delivered since your last billing statement. This statement includes co-pays for the prescription medications and any charges for non-prescription medications that you added to your order. Your monthly co-pay statement will usually be the same as at a retail pharmacy. You receive a notice one week before the charge posts so that you have time to review the statement and make any changes.
Do you offer discounts or financial assistance?
If you have a specific circumstance where you need financial assistance, we’re happy to work with you - just send us an email: info@pharmaneek.com or call us at (317) 293-1700.
How much do you charge for over-the-counter meds, vitamins and supplements?
We source over-the-counter meds, vitamins, and supplements from similar suppliers as a local retail pharmacy. We follow these suppliers suggested retail pricing, which is usually very similar to the prices you would find at a retail pharmacy.
Do you dispense brand or generic medication?
Indiana pharmacy regulations allow either the patient or prescriber to request a brand name or generic medication. Unless specifically requested we default to dispensing generic medications. If you’re a Pharmaneek customer and would like to request a brand name medication please call us (317) 293-1700.
Shipping
Is it safe to ship medication?
Yes, it is safe to ship medication. We ship each UneekDose package via USPS or Fedex. Your package comes in a small, unmarked box to protect your privacy and security.Once the package is sent, a tracking number is created so you can monitor your shipment’s current location and expected delivery date. We ship your medications before you need them in case there are any delays or problems with the mailing service. We proactively track and monitor your UneekDose package so it always arrives on time.If your medication requires refrigeration, we use temperature-safe packaging and expedited shipping.If your medication is lost in the mail, we’ll send a replacement overnight.
How do you ship my medication?
We ship medication in a discreet, unmarked box via USPS or Fedex. We’ll notify you via e-mail when it has shipped and include a tracking number.
Can you do an emergency shipment or overnight a shipment?
Yes, we can ship medication overnight. Should you need a new prescription right away, like an antibiotic, we recommend filling at a local retail pharmacy. If you’re not sure about the urgency of starting a medication, give us a call at 317-293-1700 and our pharmacists are happy to help.
How can I change my address?
You can always call us to speak to us directly at 866-241-6885 for any account updates. We’re happy to help.
Will I be charged for shipping?
No, you won’t pay for shipping as a Pharmaneek customer.
What do you do if I go away or on vacation?
If you’re planning a vacation, just let us know the dates you’ll be gone and we’ll coordinate with your insurance company (if necessary) to provide you with a sufficient supply of medication to last throughout your trip. We are also able to ship your medications to an alternative address in the U.S., provided we are licensed in the state that you will be visiting. Call us at the pharmacy when you know your travel dates so we can get everything set up.
What happens if I need an antibiotic right away?
We recommend you fill a short-term antibiotic at a local retail pharmacy so that you can begin therapy right away. If you’re not sure about the urgency of starting a particular medication, give us a call at 866-241-6885 and we can help. We are also happy to arrange the pick up with a local retail pharmacy.
What if my order is delayed?
We guarantee that you’ll receive the right medications—on time, every time. We provide a tracking number with every shipment so you are able to know where your package is in transit.You can contact us anytime at 317-293-1700 with questions about deliveries or delays. We’re happy to help.
Medication & Mangement
What happens if I get a new prescription?
If it is a medication that should start right away, we will ship you an interim supply to carry you through until your next UneekDose arrives. If it’s not urgent, we will wait to start the medication until your next UneekDose starts to decrease confusion. We ship a new UneekDose every month.
Can a doctor send prescriptions directly to Pharmaneek?
Pharmaneek is a full-service pharmacy, like your local retail pharmacy, so your doctor can send prescriptions to Pharmaneek at any time.Fax: 1-317-981-6716Phone: 1-317-293-1700E-scribe to Pharmaneek.
What if my doctor changes a dose?
Have your doctor send the new prescription to Pharmaneek (fax: 1-317-981-6716, phone: 317-293-1700, or e-scribe). Upon receipt of the new prescription, we will stop your old prescription and send you enough new medication to get you through until your next UneekDose pack arrives. If it’s not an urgent change, you can also decide to wait to start the medication until your next UneekDose pack arrives to decrease confusion.
Can you send insulin as well as supplies such test strips and needles for insulin pens?
We can send insulin and needles for insulin pens. We ship deliver the same day in temperature controlled packaging. For test strips, we can bill insurance and home deliver them to you.
Do you dispense brand or generic medications?
Indiana pharmacy regulations allow either the patient or prescriber to request a brand name or generic medication. Unless specifically requested we default to dispensing generic medications. If you’re a UneekDose customer and would like to request a brand name medication please call us (317) 293-1700.
How do you handle controlled drugs?
We can fill and include schedule III, IV, and V medications in your UneekDose pack. We do not fill schedule II prescriptions via means of the internet.
How do I dispose of my medications? Does Pharmaneek take back my old medications and needles?
You should follow any disposal instructions that are included on the drug label or medication information that comes with your UneekDose. Don’t flush medication down the toilet unless you’re instructed specifically to do so.Depending on where you live, you may have a community drug take-back program nearby, where you can bring unused drugs for proper disposal. You can contact your local government’s trash or recycling department to find out more. The Drug Enforcement Administration also sponsors National Prescription Drug Take Back Days.If there are no instructions and no take-back programs in your area, throw the drugs in the household trash. First, take them out of their original containers and mix them with an undesirable substance, such as used coffee grounds or kitty litter. The medication will be less appealing to children and pets, and unrecognizable to people who may intentionally go through your trash.Put them in a sealable bag, empty can, or other container to prevent the medication from leaking or breaking out of a garbage bag.Here are some additional tips from the FDA:Before throwing out a medicine container, scratch out all identifying information on the prescription label to make it unreadable. This will help protect your identity and the privacy of your personal health information. Do not give medications to friends. Doctors prescribe drugs based on a person’s specific symptoms and medical history. A drug that works for you could be dangerous for someone else.The same disposal methods for prescription drugs can apply to over-the-counter drugs.If you’re unsure about how to properly dispose of a certain medication, contact us at (317) 293-1700.
Are you able to add vitamins to my UneekDose pack?
Yes. We can include vitamins, supplements and over-the-counter medications in your UneekDose pack in addition to prescriptions. Just let us know what you’d like us to add either during the signup process or from your account page.
What do you do about medications I only take sometimes, not everyday?
These “as-needed” medications (medications that you take only as needed rather than on a specific schedule) are dispensed in standard prescription bottles rather than in your daily UneekDose pouches. If you find yourself taking an “as-needed” medication on a scheduled (regular) basis, your UneekDose pharmacist can help you decide whether it might make sense to get a new prescription with scheduled directions, or help you find a more appropriate daily medication.
Can you ship medications that also don't fit in packets like inhalers and creams?
Yes. We are a full-service pharmacy and can dispense inhalers and creams, as well as prescriptions, over-the-counter medications, and vitamins.
What if I miss a UneekDose packet?
If it’s close to the time you’re supposed to take the medication, you should take the packet as soon as you remember. If it’s closer to your next dose, you should skip the packet.For specific circumstances, please call your Pharmaneek pharmacist at (317) 293-1700 or info@pharmaneek.com. We also recommend visiting the FDA’s website which talks about the safe disposal of medication.
What if I need an antibiotic?
We have the ability to deliver a medication the same day. If you’re not sure about the urgency of starting the medication, give us a call at (866) 241-6885 and we can help.
What if my prescription has specific instructions?
Every UneekDose pack comes with a medication list that includes images and instructions for each medication. We make it very easy and clear to understand how each medication should be taken.
What if you can't get the specific medication I was prescribed?
We work with your doctor(s) to coordinate your care and select the right medications for you. If we can’t fill a medication because our access is limited, we’ll work with a pharmacy that is contracted with the manufacturer. We’ll let you and your doctor know if that happens.We’re happy to discuss any questions you may have. Simply give us a call at (317) 293-1700.
When are Pharmaneek pharmacists available for consultation?
Our normal business hours are Monday to Friday 8:30am - 5:30pm Eastern Standard Time.After normal business hours, our on-call pharmacist will be available to assist you. If they are not available, please leave a message and we will return your call as soon as possible.If you are experiencing a medical emergency, please contact your physician and immediately seek medical care.
Privacy & Security
Is UneekDose child save?
Your UneekDose pack is not child safe and must remain out of the reach of children.
Is my account and information secure?
We operate with state-of-the-art security features and are fully HIPAA compliant. For a more detailed look into our privacy policy.
Do you share my information?
We will never share your information with anyone. For a more detailed look into our privacy policy.
How do you get my prescription and personal information?
The majority of the personal information we have is provided directly by you during the signup process. Once you sign up, we retrieve additional information from your former pharmacy including: medication name, strength, directions for use, quantity, original refills, refills remaining, prescriber, first fill date, last fill date. This allows us to know when you will run out of your current medications and allows us to work with you to find an ideal start date for your UneekDose.
How do you use my information?
We use your personal information for the sole purpose of providing you with the best pharmacy care and service we can. We will never share your personal information. For more information, please read our privacy policy.
Customer Service
How do I contact a pharmacist?
You can always reach a pharmacist by calling us directly at 317-293-1700.
Or, give us a call on our toll-free line at (866) 241-6885
How do I contact someone about my account?
Our general phone lines are open Monday thru Friday 8:30AM-5:30PM. In the event our general phone lines are closed, you can leave a voicemail and a pharmacist will return your call within 30 minutes. If you’re experiencing a medical emergency, contact your physician immediately or dial 911.
How do I contact someone about my bill?
If you have questions about your bill, our general phone lines are open Monday thru Friday 8:30AM-5:30PM. Our Billing Department is open Monday thru Friday from 8:30AM - 5:30PM EST. In the event your question requires a Billing Specialist when the department is closed, we will respond to you on the next business day.
How do I give feedback about my experience?
We love hearing from our customers! Your feedback lets us know how we’re doing and if there are any areas where we can improve your service. If you have Product or Service suggestions, please don’t hesitate to share them with us by emailing us at info@pharmaneek.com or by calling the pharmacy directly 317-293-1700.
What if I don't check my email regularly?
It’s important to check your email for account updates from Pharmaneek. We’ll send you account status updates, billing changes, and other helpful information to help you stay in control of managing your medication.
What types of email will I receive?
We understand that you don’t want to receive unnecessary communications from your pharmacy. We’ll automatically email you before a shipment goes out, before your bill posts, when you shipment leaves the pharmacy, and when your card has been charged if you’re on an Auto-Pay plan. We’ll also email you in the event we can’t obtain a refill, or have questions about how to reach your prescribers, as needed. Occasionally, we’ll e-mail you to learn about your experience as a customer and to inform you about any product updates.
Who do I contact if I'm a caregiver?
You can sign up the person you’re caring for via our standard sign-up page here. If you’re caring for someone else, feel free to give us a call and introduce yourself — we’d like to get to know you, too
Quality Control
How are UneekDose pouches dispensed? How do you check the packets before they are sent out?
We utilize a highly precise, automated dispensing system to sort and fill personalized UneekDose pouches separately for each customer. The dispensing system contains multiple barcode checks and each medication canister used is calibrated specifically for the drug dispensed from the canister. There is also a pharmacist check at each step in the process to avoid any potential errors.
What happens if I get a packet with an error?
You should never get a packet with an error. Our 100% guarantee means that you’ll receive the right medications, on time, every time. If we are ever responsible for any mistake in your UneekDose pack we will fully refund the cost of the medications.
What happens if my packet has been tampered with?
If you believe there is a chance your packet has been tampered with you should contact us immediately, either by phone at (317) 293-1700 or email at info@pharmaneek.com. Because we have an image of each packet that leaves the pharmacy, we are able to easily compare with the UneekDose pack you are looking at at home and confidently assess whether it has, or has not, been tampered with. In the event it has, we will work with you to quickly supply you a replacement.
How do I know you're not going to make a mistake?
We have put in place very secure and stringent systems that have multiple pharmacist check-points. Every single packet is reviewed by a pharmacist and we have a catalogued image of every UneekDose pack we have ever dispensed.
How do I speak to a pharmacist?
You can call us 8:30AM to 5:30PM weekdays at (317)293-1700 or email us at info@pharmaneek.com. Our pharmacists are happy to help in any way they can.
What do I do if I have a problem?
Our normal business hours are Monday to Friday 8:30am - 5:30pm Eastern Standard Time. After normal business hours, our on-call pharmacist will be available to assist you. If they are not available, please leave a message and we will return your call as soon as possible.If you are experiencing a medical emergency, please contact your physician and immediately seek medical care.
What do I do if I have a bad reaction to medication?
If you have an adverse reaction to a medication, a Pharmaneek pharmacist will do a full clinical assessment with you and recommend a course of action to prevent future adverse reactions. This may include counseling that explains preventative measures, or contacting your doctor to see about discontinuing or modifying the dose of your medication.
What do you do if something you sent was recalled?
If we’re notified that a medication has been recalled, we will notify all of the customers that have been affected, based on our database records, and properly dispose of the medication from our pharmacy.
Caregivers
What does it mean to be a caregiver?
At Pharmaneek, we realize there may be other people who help our customers manage their medication, like a family member, friend, or health professional. That’s why we’ve built caregiver tools specifically for them.A caregiver account provides full access to a loved one’s service, including their medication list, shipping and billing information, and all email and text message communications.If needed, a caregiver can also be designated as the primary phone contact for the account, which means they’ll always be the first one we call if we have questions or need help reaching a doctor.
As a caregiver, can I designate myself as the primary contact on the account?
Yes. If you would like to be the primary contact, you can do so by calling us at 317-293-1700. As the primary contact on the account, our pharmacy team will reach out to your directly for any account-related issues or questions.
Who do I contact if I need help?
If you have any questions, please don’t hesitate to call us at the pharmacy: 317-293-1700. We’re happy to help.
Does it cost anything to add a caregiver to an account?
No, we do not charge a fee to add a caregiver to an account. At Pharmaneek, our service and shipping will always be free. You’ll only pay for your medications.
How many caregivers can be added to an account?
You can add as many caregivers to an account as needed. However, only one person on the account can be designated as the primary contact.
